Solar VPS Blog

What Our Sickbay Support Offers You

Chances are you are used to feeling lost and needing guidance now and then as a business owner. Even the most experienced and advanced IT users will encounter new challenges and problems. Unfortunately, there is no way to avoid encountering questions, challenges, and new confusion. However, there is a way to get the answers you require and the help you need: with a trusted IT infrastructure partner who has your back 24/7. 

That’s where we come in at Solar VPS. With our Sickbay technical support system, we offer clients the resources they need to be successful in all of their IT endeavors. We can help everyone from reseller hosts to website design teams to your average computer user. The best part is our Sickbay technical support is more than just a one-stop-shop for answers. At Solar VPS, you can truly learn the extent and reliability of our support system when you contact us to learn more about our plans and services.

How We Operate

At Solar VPS, we like to think of ourselves as offering clients a wide solar system of helpful tools, resources, insights, and support. We refer to these formally as our Solar VPS Solar System, which is your hub for all of your needs. Basically, our Solar System is a highly-rated control panel operated within a cloud-based system. With this system in place, you get fast connection speeds, security scans and check-ins, updates that always give you the latest resources, and so much more. One aspect that sets us apart from our competitors is our Sickbay technical support. 

Why Sickbay Technical Support Matters

Before we explore the various aspects of our Sickbay technical support, it’s important to consider why our support team is so important to our Solar VPS mission. We believe that clients should never be left in the dark alone when it comes to their IT infrastructure. After all, you are paying for a service and should fully understand how to use it effectively. Everyone needs guidance now and again, and we have made it our goal to provide the help our clients need, no matter what. Other companies might not care as long as they receive their paycheck – but Solar VPS is different, committed to the best customer service on the planet… or should we say, in the Solar System! 

Pay as Needed

While you might need some extra help now and again, we don’t want to charge you for support that you currently don’t use. Therefore, Sickbay technical support offers tickets as low as $10.00 instead of charging you upfront bundled into other hidden costs. While this might seem like the opposite of what you’d expect, it saves you money in the long run. Instead of paying a set amount for support, we let you choose when you need support and pay as needed. 

Sickbay Credit Packs

If all of that sounds like something you are interested in, then it gets even better. Save even more money on future troubleshooting needs by buying Sickbay credit packs. You can stock up on credits and save some extra Space Bucks by cashing them in as needed. This is always a good idea if you are new to working with a certain aspect of your IT infrastructure and anticipate numerous questions. However, anyone can go this route to save on time, money, and stress. 

Our Space Engineers Team

We like to call our technical support experts our Space Engineers because of how they help you compile, organize, operate, monitor, and manage your IT infrastructure. In essence, they are the true muscle behind what helps Solar VPS offer the best service around. We can walk you through most issues over the phone, via email, or even fix problems that originated from our end with just a quick phone call.

Contact Solar VPS about Sickbay Technical Support

Let’s get technical with the Solar VPS Sickbay Technical Support team. With our technical support systems in place, we have streamlined the process so you can always get the help you need when you need it most. We hope you have enjoyed learning about the unique aspects that set the Sickbay system apart from competitors. At Solar VPS, it is our mission to help you excel in your business and individual IT needs. You can always learn more about our services by visiting our website or giving us a call toll-free at (800) 799-1713. Alternatively, our social media platforms are a great way to connect and learn more. 

Importance of Technical Support for Your VPS Plan

Photo by rafzin p on Unsplash

Reliable technical support is a must-have feature that should be offered by hosting providers. Comprehensive technical support entails both support by email and 24/7 support that promises to take care of urgent issues when they arise. When you have VPS technical support, it helps to build trust with the customer. An excellent support plan involves listening to customer issues and providing a timely response.

Issues That Are Tackled by A Support Team

Cloud and VPS hosts use technical support engineers to deliver highly customized server provisioning. Some of the ISP and Web hosting customers want their customer service tickets to be responded in 15 minutes or less. Some of the other complex infrastructure needs require specialized monitoring and response. An experienced technical support team can triage the issues and hand them over to the right engineering team for further analysis.

Customized Support

You could opt for a shared support model or dedicated support. You can have dedicated support, where the experts are assigned to your company and they work exclusively for you. In shared support, you share engineers with other companies, but in the dedicated support model, you have exclusive access to a team of experts. A dedicated support model allows you to set your own rules.

Solar VPS Technical Support

 Solar VPS technical support is the ultimate technical support insurance policy for you. Our Mission Control add-on enables you to have a practical experience for Windows Cloud VPS, Linux Cloud VPS and Cloud Apps on demand. We offer it as an add-on when you purchase our cPanel or Plesk Control Panels. You will also get a different range of technical support assistance when you buy the Mission Control add-on. We take pride in a quality 24/7/365 tech support via our Mission Control add-on which covers control panel migrations, MySQL, Apache and PHP Management. We can also help you with troubleshooting Plesk and/or cPanel. In addition, our trained technical support staff can assist with your DNS issues, IP configurations, and SSH ports and security concerns. Solar VPS serves more than 10,000 clients and their domains, and we have the experience to satisfy all your needs. We have thought of everything from a powerful control panel to comprehensive technical support tools. Our trained staff provides world-class tech support to our clients and ensures satisfaction. We also ensure that with our plan you pay for what you need and, therefore, you save on your operating expenses. If you are looking for a VPS solution with excellent technical support, you don’t need to look beyond Solar VPS.