Solar VPS Blog

New Client Blues or: How I Learned to Stop Worrying and Love DNS

Getting to Know Us, I Mean Really Getting To Know Us

We run a managed service here at Solar VPS. “Managed” is a subjective term because it means so many things to so many different people. To me, managed means supported and support is arguably the most challenging, most intense and most important aspect of virtual private server hosting. Customers who bounce hosts just to knock a few dollars off their monthly hosting cost are not serious customers and frankly, I don’t lose any sleep over their cancellations. What does keep me up at night are those customers who we call clients. The type of customer who comes to us with a certain expectation of what they will receive when they sign up for our service. Continue