New Web Site – June 9, 2010

We launched our new site today! This has been months and months in the making and I am proud to say that it’s finally online!

There are two major new aspects of the new site launch that I want to write about. The first is Search Engine Optimization (SEO). One of the fundamental problems with all of our previous web sites was the lack of “good SEO”, or an efficient way for search engines to find our site pages and keywords. We teamed up with Franki Nguyen of TN3 Productions in Perth, Australia to create a new site codebase that would allow us to easily update and maintain our web site while still maintaining full Standards Compliance. What we’ve arrived at is a fully compliant new site that is super fast and easy to navigate. Continue

New Client Blues or: How I Learned to Stop Worrying and Love DNS

Getting to Know Us, I Mean Really Getting To Know Us

We run a managed service here at Solar VPS. “Managed” is a subjective term because it means so many things to so many different people. To me, managed means supported and support is arguably the most challenging, most intense and most important aspect of virtual private server hosting. Customers who bounce hosts just to knock a few dollars off their monthly hosting cost are not serious customers and frankly, I don’t lose any sleep over their cancellations. What does keep me up at night are those customers who we call clients. The type of customer who comes to us with a certain expectation of what they will receive when they sign up for our service. Continue

Proactive Monitoring

Proactive Monitoring is a great value added service. Over the past 2 years we’ve avoided adding this feature/service only because we didn’t want to overrun our support desk with notifications from customer servers for false service outages. The problem as we saw it was that if a customer happened to be doing service maintenance, recompiling software or maybe just rebooting, we’d start getting spammed with service outage notices. Maintaining a clean efficient support desk is challenge enough so adding ticket after ticket of service outages notices was not something we wanted to stomach.

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Software as a Service – SaaS

I just recently got back from the 2007 SWsoft Hosting Summit. There was a general theme at this year’s conference, Software as a Service or “SaaS”. The idea behind SaaS comes from the “ASP” model ( Application Service Provider ) businesses like Hosted Exchange, Salesforce.com, etc. SaaS offers a more customer needs driven solution rather than a provider offered solution as was the case with the legacy ASP model. As SaaS involves web-native customer driven software, it is often referred to as Web 2.0. Isabel Wang spoke at the conference about traditional hosting models ( we give you more and more while you pay less and less ), or the idea that a company offers massive amounts of online storage and monthly data transfer for rock-bottom prices. Offering the customer more and more for less is not a new concept. Telephone companies have been offering so-called no-limit plans for quite some time. Continue

HSPcomplete, MailMedic, Hosted Exchange, the Blog

Dear Valued Solar VPS Customers,

I want to take this opportunity to thank all of you for your continued patronage and support of Solar VPS. Over the past 2 years we have grown considerably and each and every one of you has contributed to this. We thank you for trusting us with your businesses, your web sites, your email or any other service you host with us. That being said, we have been hard at work over the past year coming up with new value added services to offer all of you. I would like to take this opportunity to tell you about some of these great new services.

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Windows VZ 3.51 SP1 VPN Testing

So I am finally going to find some time this week to test out a few of these great new Windows Virtuozzo features. The one that most interests me is the VPN client feature. SWsoft is boasting that version 4.0 will have full VPN server support but of course that could mean any number of things. Chances are we will be limited and won’t have true ability to install any software based VPN server supported by a normal Windows server. Still, when you consider the price of Windows Virtuozzo, who cares. Continue