Solar VPS Blog

Importance of Technical Support for Your VPS Plan

Photo by rafzin p on Unsplash

Reliable technical support is a must-have feature that should be offered by hosting providers. Comprehensive technical support entails both support by email and 24/7 support that promises to take care of urgent issues when they arise. When you have VPS technical support, it helps to build trust with the customer. An excellent support plan involves listening to customer issues and providing a timely response.

Issues That Are Tackled by A Support Team

Cloud and VPS hosts use technical support engineers to deliver highly customized server provisioning. Some of the ISP and Web hosting customers want their customer service tickets to be responded in 15 minutes or less. Some of the other complex infrastructure needs require specialized monitoring and response. An experienced technical support team can triage the issues and hand them over to the right engineering team for further analysis.

Customized Support

You could opt for a shared support model or dedicated support. You can have dedicated support, where the experts are assigned to your company and they work exclusively for you. In shared support, you share engineers with other companies, but in the dedicated support model, you have exclusive access to a team of experts. A dedicated support model allows you to set your own rules.

Solar VPS Technical Support

 Solar VPS technical support is the ultimate technical support insurance policy for you. Our Mission Control add-on enables you to have a practical experience for Windows Cloud VPS, Linux Cloud VPS and Cloud Apps on demand. We offer it as an add-on when you purchase our cPanel or Plesk Control Panels. You will also get a different range of technical support assistance when you buy the Mission Control add-on. We take pride in a quality 24/7/365 tech support via our Mission Control add-on which covers control panel migrations, MySQL, Apache and PHP Management. We can also help you with troubleshooting Plesk and/or cPanel. In addition, our trained technical support staff can assist with your DNS issues, IP configurations, and SSH ports and security concerns. Solar VPS serves more than 10,000 clients and their domains, and we have the experience to satisfy all your needs. We have thought of everything from a powerful control panel to comprehensive technical support tools. Our trained staff provides world-class tech support to our clients and ensures satisfaction. We also ensure that with our plan you pay for what you need and, therefore, you save on your operating expenses. If you are looking for a VPS solution with excellent technical support, you don’t need to look beyond Solar VPS.

VPS Tech Support: Reporting from Mission Control

Photo by Kalhh on pixabay

Reliable 24/7 VPS tech support is a must-have feature offered by web hosting providers. Tech support is an essential offering to deal with various aspects of hosting and ensure a highly available network. Moreover, it is a great way to build trust and provide excellent customer satisfaction.

Comprehensive Support

It is not enough to simply provide technical support by email. Instead, a competent 24/7 support that takes care of urgent issues helps in building trust with the customer. Clients are not looking for limited VPS tech support, but rather all-encompassing support. Excellent support involves listening to customer issues and providing a timely and actionable response.

Solar VPS Tech Support

 Solar VPS tech support is the ultimate technical support insurance policy for you. Our Mission Control add-on enables you to have a no-fuss experience for Windows Cloud VPS, Linux Cloud VPS, and Cloud Apps on demand. It is offered as an add-on when you purchase our cPanel or Plesk Control Panels. You will get a wide range of technical support assistance when you purchase the Mission Control add-on. We pride ourselves on quality 24/7 VPS tech support via our Mission Control add-on. It covers control panel migrations, MySQL, Apache, and PHP Management. We also help with troubleshooting Plesk and/or cPanel. In addition, our trained tech support staff assists with DNS issues, IP configurations, and SSH ports and security concerns.

Excellent Support Tools

You get a set of excellent tools with the Mission Control add-on. For instance, you will be equipped with CSF firewall installation/support and on-demand Breakfix support for all software included with cPanel/WHM. In addition, you get on-demand security checks and installation of chrootkit and rkhunter. If you are looking for free migration from your previous provider for cPanel to cPanel or Same OS Plesk to Plesk, it will be included with the Mission Control add-on as well.

Third-Party Support

Many providers will tell you that they can’t offer help when it comes to third-party software. However, at Solar VPS, we understand that customers use a number of third-party software applications and may run into integration issues. As part of our comprehensive tech support plan, we will troubleshoot third-party apps to the best of our ability. Solar VPS serves more than 10,000 clients and their domains. Our trained staff provides world-class tech support to our clients to ensure their satisfaction. If you are looking for VPS tech support, then come and check out our options.

Need Help from the Sickbay?

Even the most advanced space-age technology needs a tune-up every now and then, and sometimes the captain needs some extra help. But why should you have to pay for technical help during times when you don’t need it? Our clients wondered the same thing, and we agree with them. That’s why we came up with the Sickbay, our solution to the classic VPS tech support model. At Solar VPS, we like to take all of our services to the next level so that our clients get only the best. Below, you’ll find some of our clients’ favorite advantages of the Sickbay.  

We Care as Much as You Do

When you run a business, you need absolute efficiency. Technical difficulties don’t exactly fit into that plan. At Solar VPS, we understand why you value rocket speed, so we want to answer all of your VPS tech support questions as quickly and thoroughly as possible. We’ll help you get the job done because we care about your company.  

Only Pay for What You Need

With the Sickbay system, you only have to pay for the services that you use. If you never need VPS tech support, you’ll never have to pay for it. By charging $10 per ticket for our Sickbay service, we can keep the rest of our services at the most competitive prices. You can also save even more money by buying your Sickbay tickets in packs.  

Total Dedication and Availability

Our Sickbay ticket system means that we get to spend less time anticipating rogue requests. What does this mean for you? It means that you have our total focus during your visit to the Sickbay. While we do want to solve your VPS tech support issues quickly, we never rush on the job. Sickbay tickets allow us to see exactly who needs our services, and we can spend our time focusing solely on those people. So go ahead and ask us whatever questions you may have. After all, you have our undivided attention.  

VPS Tech Support

Looking for VPS tech support? Then come join us in the Solar system! Solar VPS comes with all the tools you need to rule the galaxy. With high speeds, total convenience, and your choice of different cloud options, we’ll help you find the VPS experience that will work perfectly for your business. If you’re ready to get started, check out our options. Plans start at just $5 a month.