Frequently Asked Questions
We have the answers you need. If you don’t find them here, access our helpdesk and knowledgebase inside the SolarSystem. Our team is also active on Facebook, Twitter and many other social sites. Visit our Community Page for links to our social media pages.
What exactly is the SolarSystem?Simply put, it’s the best Cloud VPS Management Suite there is. But advertising lingo aside, you can rely on the SolarSystem to: deploy resources for your website when you need them, at any hour of the day; empower your complete DNS control; let you customize your service through an ever-expanding offering of distros and templates; and help you grow your business through guaranteed uptime and 24/7/365 IT support.
How big is Solar VPS?Solar VPS serves more than 10,000 satisfied clients and their thousands of domains. We’re a company of 50 talented, educated professionals, working across four continents to ensure the stability of our services through tech support, sales, customer relations and management. In other words, we maintain an optimum staff-to-client ratio and grow responsibly to suit the needs of our client base.
Which Windows OS Templates Does Solar VPS Offer?We currently offer our clients the choice between Windows 2008 R2 64-bit and Windows Server 2012 64-bit.
How Much Disk Space of my New Windows Cloud VPS can I Utilize?When you order a new Windows Cloud VPS, you have to remember that Windows OS (2008 R2 64 bit & Server 2012) needs a certain percentage of your overall Disk Space to operate properly. As noted by Microsoft, Windows 2008 R2 takes a minimum of 10GB to operate properly. As such, on a base Windows Cloud VPS operating with 40GB of Disk Space, you will be able to utilize 29.9GB of that resource. Concerning Windows Server 2012, as noted by Microsoft, Server 2012 takes a minimum of 13GB to operate properly. As such, on a base Windows Cloud VPS operating with 40GB of Disk Space, you will be able to utilize 26.9GB of that resource.
Can I Use PayPal to Purchase Solar VPS Hosting Solutions?Yes, we accept PayPal. However we only accept verified PayPal accounts. Unverified PayPal accounts are not accepted.
Can I setup a recurring payments through PayPal for Solar VPS purchases?No. Solar VPS accounts are variable and may change over time. As such, all customers using PayPal to purchase Solar VPS solutions must manually post payments on a monthly basis.
Can I setup a recurring payments utilizing a credit card for Solar VPS purchases?Yes. To setup recurring payments utilizing a credit card, add your card of choice the SolarSystem. To do this: 1. Enter the “Billing” tab. 2. Enter the “Payment Method” tab. 3. Add your credit card information.
Can I have multiple credit cards on file for SolarSystem billing?No. We only allow clients to have one credit card on file at a time to purchase Solar VPS Cloud Hosting solutions.
How Does Linux Work in terms of Memory Usage?When you order a new Linux Cloud VPS, the Linux OS actively works to cache unused/free memory to make your Linux Cloud VPS run more efficiently. To check how much memory your Virtual Machine (VM) is currently utilizing, enter the Linux command line “free –m”. This command will accurately show memory usage of your Linux Cloud VPS.
Do you have a free trial or money back guarantee?No, we don’t. Instead, you can try our affordable, cutting edge service and cancel with 10 days’ notice if, for any reason, you are unsatisfied. (Though we know you won’t be!)
Is Solar VPS Managed or Unmanaged?All SolarSystem VPS’s, regardless of OS, come unmanaged. During your initial purchase you can choose to add our Managed support, SolarSystem Mission Control, to your order. Or, if you choose an unmanaged solution, Mission Control is always available for purchase in our SolarSystem store. Make note: while unmanaged hosting saves you money in the short-term, you will be 100% responsible for every aspect of your VPS (including troubleshooting and security). Our unmanaged service provides and maintains hardware, network connectivity, IP availability and SolarSystem interface support.
Can I Increase and/or Decrease All the Resources of My Purchased VPS?Yes, you can always increase the resources allotted to your purchased VPS. You can increase your resources by clicking the upgrade button in the SolarSystem Store or by contacting Solar VPS billing at: email@example.com. Additionally, with the exception of Disk Space, you can decrease the resources of your purchased VPS. You can decrease your resources by clicking the upgrade button in the SolarSystem Store or by contacting Solar VPS billing at: firstname.lastname@example.org. To decrease the amount of Disk Space you purchased, you have to deploy a new VPS.
What is Mission Control Managed Support?Mission Control is a great add-on for those who want a no-fuss experience available for Windows Cloud VPS , Linux Cloud VPS. and Cloud Apps On Demand .With Mission Control, you will receive a wide range of technical support assistance with your SolarSystem Cloud VPS. Mission Control is offered as an add-on for customers who have purchased our cPanel or Plesk Control Panels. Here are just a few of the excellent tools that Mission Control offers:
- •CSF Firewall Installation and Support
- •On-Demand Breakfix Support for all software included with cPanel/WHM
- •On-Demand security checks and installation of chrootkit and rkhunter
- •Free migration from your previous provider for cPanel to cPanel or Same OS Plesk to Plesk
- •…and more coming soon
How Can I Order Plesk Control Panel?You can order Plesk Control Panel from the upgrades page within the SolarSystem Store.
How do I contact Solar VPS Abuse Department?If you have an issue which you think our abuse team needs to look into, you can contact them by emailing email@example.com.
With Which Linux OS’s Can I Utilize cPanel?To utilize cPanel, the only Linux operating systems available are CentOS 5 64 bit, CentOS 6 64 bit and CloudLinux 6 64 bit. You can select these Linux OS’s with cPanel while ordering your Linux Cloud VPS in the SolarSystem store.
How long does it take to set up my account?Current SolarSystem customers ordering new Cloud VPS services will automatically be provisioned once payment is received. All new customer accounts must be cleared with our Billing Department in order to ensure legitimacy. To avoid manual review, we strongly recommend placing new orders using a personal domain or business/corporate email address rather than a free provider (Gmail, HotMail etc.). If you choose to use a free email provider causing your order to be subject to manual review, you may be asked to provide a copy of your photo ID for verification purposes. Once processed, orders placed through our website are generally verified quickly. In rare occurrences, an account may take longer than 24 hours to activate if additional information is required by our Billing Department. We strongly recommend that you thoroughly read all emails sent from our Billing Department asking for further information to verify your account.
What does a CPU core do for my Cloud VPS?When you order a SolarSystem Cloud VPS, you have a choice of 1 to 8 CPU cores. These cores are virtual cores that are located on an individual separate physical core (2.0 GHz each or 300MHz). Overall, each SolarSystem node utilizes 22 physical cores shared across all virtual machines on that node. Each virtual core is guaranteed about 15% of the overall physical core it is stored on; however, in optimal node population, your CPU Core may utilize 17.6% of the physical core it is stored on. This means, each CPU core you purchase runs between 300 MHz to 352 MHz, or with 8 CPU cores, a total of 2.4 GHz to 2.816 GHz.
How Many CPU Cores can be allocated to my Cloud VPS and at What Cost?During the initial checkout process, you may select up to 8 CPU Cores. Once purchased, customers can purchase an additional 8 CPU Cores (16 cores in total) by contacting the Solar VPS billing team at: firstname.lastname@example.org. Additional CPU Cores are sold in increments of 1. Each additional CPU Core costs $2.00 per month.
How Many IP Addresses Can be allocated to my Cloud VPS and at What Cost?During the initial checkout process, you may select up to three (3) IP addresses for your Cloud VPS. The maximum number of IP addresses that may be allocated to your Cloud VPS is eight (8) and may be requested by emailing our Sales Department at email@example.com. Each IP address is $1.00 per month.
How much Cloud Storage can be allocated to my Cloud VPS, and at what cost?During the initial checkout process, you may select up to 200GB of Cloud Storage for your Cloud VPS. Additional Cloud Storage is available at the rate of $0.50 per GB/mo. To acquire additional Cloud Storage, please contact our Sales team at firstname.lastname@example.org. It should be noted, the maximum amount of storage per Cloud VPS is 500GB.
Can I Downscale my Cloud Storage?All Solar VPS resources (Bandwidth, Memory, CPU Cores) can be scaled to reflect lesser or greater resource needs however Disk Space can only be scaled to reflect greater resource needs. If you wish to downscale your Disk resource allocation, you must order a new Cloud VPS and cancel the old one. To purchase a new Cloud VPS either visit our store or contact our sales team at email@example.com.
How Much Bandwidth can be allocated to my Cloud VPS and at What Cost?During the initial checkout process, you may select up to 16TB of bandwidth for your Cloud VPS. Additional bandwidth is sold in increments of 1TB for $0.50 per month and may be purchased from the SolarSystem Store. It should be noted, our VM public network operates on a 100 Mb/s link and our nodes utilize 2x10G uplinks.
How Much RAM can be allocated to my Cloud VPS and at What Cost?During the initial checkout process, you may select up to 12GB RAM for your Windows Cloud Pod and 8GB RAM for either your Linux Cloud Pod(s) or your SolarSystem Cloud Apps on Demand. Additional RAM is sold in increments of 2GB for $9.50 per month and may be purchased from the upgrades tab witin SolarSystem Store.
What Hardware Does Solar VPS Use to Power the SolarSystem?Each node in the SolarSystem is powered by Dual Hex Core Intel E5 Series Hypervisors. Each node operates on 256GB of RAM and connects to our fully redundant NetApp SAS Storage. Additionally, each node maintains 2 physical CPU’s each with 6 CPU cores all operating at 2.0Ghz processing speed.
I’ve encountered a problem. How do I submit a support ticket?It’s easy! Make sure you have your username (email) and password ready. After you log into our system, visit the Support Desk for help 24/7/365. Click Here to Log In. Solar VPS prides itself on prompt responses to tickets. Most responses turn around in 24 hours, and emergency responses manifest in about an hour.
Does Solar VPS Provide Webmail?Yes. Solar VPS provides Webmail clients with cPanel/WHM and Plesk. Our Webmail clients are built in to the aforementioned control panels which are installed/hosted on your Cloud VPS. While our Webmail clients are not a proprietary email solution or fully integrated with the SolarSystem, the Webmail clients we offer will absolutely satisfy your requirements.
Solar VPS Speed Test: By LocationNeed to know how fast your IP is going to be? No problem. For our:
- Clifton, NJ Facility: http://nj-clifton.speed.solarvps.com/ IP: 126.96.36.199: http://nj-clifton.speed.solarvps.com/blocks/
- Dallas, TX Facility: http://tx-dallas.speed.solarvps.com/ IP: 188.8.131.52: http://tx-dallas.speed.solarvps.com/blocks/
- Miami, FL Facility: http://fl-miami.speed.solarvps.com/ IP: 184.108.40.206: http://fl-miami.speed.solarvps.com/blocks/
- Los Angeles, CA Facility: http://ca-losangeles.speed.solarvps.com/ IP: 220.127.116.11: http://ca-losangeles.speed.solarvps.com/blocks/