Solar VPS Blog

Importance of Technical Support for Your VPS Plan

Photo by rafzin p on Unsplash

Reliable technical support is a must-have feature that should be offered by hosting providers. Comprehensive technical support entails both support by email and 24/7 support that promises to take care of urgent issues when they arise. When you have VPS technical support, it helps to build trust with the customer. An excellent support plan involves listening to customer issues and providing a timely response.

Issues That Are Tackled by A Support Team

Cloud and VPS hosts use technical support engineers to deliver highly customized server provisioning. Some of the ISP and Web hosting customers want their customer service tickets to be responded in 15 minutes or less. Some of the other complex infrastructure needs require specialized monitoring and response. An experienced technical support team can triage the issues and hand them over to the right engineering team for further analysis.

Customized Support

You could opt for a shared support model or dedicated support. You can have dedicated support, where the experts are assigned to your company and they work exclusively for you. In shared support, you share engineers with other companies, but in the dedicated support model, you have exclusive access to a team of experts. A dedicated support model allows you to set your own rules.

Solar VPS Technical Support

 Solar VPS technical support is the ultimate technical support insurance policy for you. Our Mission Control add-on enables you to have a practical experience for Windows Cloud VPS, Linux Cloud VPS and Cloud Apps on demand. We offer it as an add-on when you purchase our cPanel or Plesk Control Panels. You will also get a different range of technical support assistance when you buy the Mission Control add-on. We take pride in a quality 24/7/365 tech support via our Mission Control add-on which covers control panel migrations, MySQL, Apache and PHP Management. We can also help you with troubleshooting Plesk and/or cPanel. In addition, our trained technical support staff can assist with your DNS issues, IP configurations, and SSH ports and security concerns. Solar VPS serves more than 10,000 clients and their domains, and we have the experience to satisfy all your needs. We have thought of everything from a powerful control panel to comprehensive technical support tools. Our trained staff provides world-class tech support to our clients and ensures satisfaction. We also ensure that with our plan you pay for what you need and, therefore, you save on your operating expenses. If you are looking for a VPS solution with excellent technical support, you don’t need to look beyond Solar VPS.
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